TEAM PROCESSES Essay Example | Topics and Well Written Essays - 1000 words

TEAM PROCESSES - Essay Example As a part of customer service, it was required to assist the customers to select the merchandize and offer them suitable products as per their needs. In terms of handling the complaints of the customers, the role had to comply with the company policies of no refund but only exchange. Thus the entire team was dynamic in its work functions with specific purpose of adhering to the company policies and in maintaining the overall profitability of the retail business. This was achieved through improved customer service that played the role of attracting the customers time and again to the retail store. A situation was encountered when the customer wanted a refund of money due to the non-receipt of a free product that was offered with the product. It was found that the stock of the free product was depleted in the retail store for which it could not be provided while selling the primary product to the customer. However, the customer had a non-negotiable approach on his demand. This created an undesired situation which occurred due to lack of effective communication and non-fulfillment of roles and responsibilities of the team. Analysis of team activity: overall effectiveness, limitations, challenges, interactions with other teams The analysis of the overall effectiveness of the team activity has been given below. The activities in the retail sales in the store demand healthy interaction of the different functions of the retail sales. The spontaneous interactions lead to strong co-ordination between the teams and its members. Due to exchange of information, the areas of concern within the team could be addressed. The experience encountered was solely due to lack of co-ordination among the team members and non-availability of updated information on the product sold to the customer. The non-availability of stock of the free offerings with the product was not communicated to the sales person by the store manager who did not inform the same to the customer. The customer af ter buying the product checked later on to find that the free offer was not packed with the sold item by the retail store. This created a sense within the customer of being cheated. For this reason, the customer wanted a refund from the store as the contract of buying and selling was breached by the retail store. This shows the limitations of overall effectiveness of the retail business in dealing with their customers. This is a challenge faced by the team as the there was no free exchange of information. The integral function of the retail store is an aggregation of the individual retail functions (Brannick,  Salas and  Prince, 1997). The communication with other teams is thus important for delivering effective customer service and in sustaining the profitability of their business. Key recommendations for improvement In order to deal with such situation in the future, the key recommendations for improvement of the retail operations are given below. There should be respect among the team members for each other and they should be aligned to overall retail sales activity. The alignment of the roles towards common interest of the overall work of retail sales triggers action from the individual roles that are aimed to make the system error free. In this experience in retail sales, the team members should have exchanged information on